Privacy Policy

This privacy policy is a starting template provided for transparency about how AppTheory generally handles information. It is not legal advice, and it should be reviewed and adapted by a qualified Australian lawyer before being relied upon for your specific circumstances.

AppTheory (“we”, “us”, “our”) is an Australian app development studio. We are the entity responsible for the personal information described in this policy. You can reach us at sales@tracktheory.com.au.

We may collect the following kinds of personal information:

• Contact details you provide — name, email address, company, and the contents of any message or enquiry.
• Project information you share when scoping or quoting a build.
• Technical and usage data such as IP address, browser type, and pages visited, collected via standard web analytics.

We only collect personal information that is reasonably necessary for our functions and activities.

We use personal information to:

• Respond to enquiries and provide quotes.
• Deliver, manage, and support our services.
• Improve our website and offerings.
• Meet our legal and regulatory obligations.

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate — for example, hosting, email, payment processing (such as Stripe), and analytics providers. These providers are only permitted to use the information to perform services for us. Some may store data overseas; where they do, we take reasonable steps to ensure appropriate safeguards are in place.

Security is core to what we do. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and to fix issues promptly when they arise.

Our website may use cookies and similar technologies to understand how it is used and to improve it. You can usually control cookies through your browser settings; disabling them may affect some functionality.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us at sales@tracktheory.com.au and we will respond within a reasonable time.

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law, and then take reasonable steps to securely delete or de-identify it.

If you have a concern about how we handle your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date above reflecting the most recent change.